Have you ever tried to operate your salon, service the client in your chair, manage your staff and employees, train the new salon receptionist, and remember to take pictures of your latest client's new look and then post it to all of your social media channels like Instagram, Facebook, Pinterest, and Snapchat - all in time to be relevant and up to date in hopes of attracting even more new clients so that you can do it all again on a daily basis... and then some? Sound a bit overwhelming?? Yeah, we get it. Because it IS overwhelming!
As a busy salon owner, you are responsible for so much. And if you are also an owner/operator at your salon (meaning you also take clients in addition to running the show), you're gonna want to make sure your social media game is on point in order to compete in the highly saturated and competitive market of hair stylists in your area. Instagram, Facebook, and Pinterest are still the biggest key factors for gaining new customers from online marketing strategies; especially in this day and age of social proofing where everyone wants to see the proof in the pudding of what you can do and expect to find all of your greatest work and technical strengths documented on your Instagram feed. But with mastering social media now being a full time job, how will you keep up? And more importantly...why should you? Read on to find out why social media platforms like Facebook and Instagram are becoming the number one way new clients find out about local salons and beauty hot spots (and specials too), but first - take note of these SOCIAL BEAUTY PRO tips for making sure your social media game is follow worthy.
For starters, make sure that your actual SALON has its own social media accounts and have a solid plan and strategy for it that includes consistency, engagement, promotions, great pics, and BTS (behind the scenes) info that allows you to build emotional attraction and relationships with both new and existing customers (and strategic business partners too!). In a recent American Salon Magazine article interview with Jay Baer (social media expert and author), Jay states that "the stuff you find mundane and boring in your salon is the stuff your customers find fascinating—(so) think like a documentary filmmaker and show people what you actually do".
All too often, salon owners rely on their stylists and booth renters to post about and promote the salon on their personal social media accounts as the work around for investing time into an actual salon social media account. However, in this scenario, the salon will miss out on growing a loyal following that they'll have ownership and control of. Having your stylists and booth renters cross promote your salon in their social posts and "@mentions" is important (yes), but making sure that you have the followers, ownership, and brand-building directives for your salon's own social media accounts will ensure the best success for your social media marketing. Your stylists already know this (and they will most likely be focused on building up their own brand on their social media platforms), so don't be afraid to make cross promotion of your salon a key factor in your working relationships.
Next, make sure you have a process for capturing high quality pictures and video and build a library of this digital media content to use on your social media platforms. We recommend using a platform like Dropbox or your Google drive that offers cloud based storage so that you can make the content shareable with your team or social media management agency. Hiring a graphic designer to create custom social media graphics, advertising collateral for your social media marketing ads, and/or social media profile banners and profile pic logo graphics is also a good idea. A professional image and quality design content will go far to set your salon apart.
If you are going the route of handling your social media in-house (either doing it yourself or assigning it to an employee who understands all of the intricacies of social media), make sure you create a consistent calendar schedule, put thought into your content strategy, and monitor progress and efficiency with reporting tools so that you can determine what strategy or content type works best for you (because effective use of social media requires so much more than just posting pretty pictures of before and after hairstyles). Here at Social Beauty PRO we handle all of this for you. We work side by side with salon owners and stylists that are working hard to build their brand or salon by taking the guess work and confusion out of having to learn the science behind social media and simply do it all for you (expertly). Our social media management services are specifically tailored to the growth and promotion of both new and existing businesses in the hair and beauty industry.
Now, if you already have a thriving and successful hair salon with a full book of clients and your stylists are all fully booked, you may ask yourself "Why do I even need to keep up with social media for my salon?" The answer is simple (whether you are in this position as a salon owner or not) - SOCIAL MEDIA IS EXTREMELY IMPORTANT FOR HAIR SALONS AT ANY STAGE OF OPERATION. It's so much more than just a medium for getting clients in the chair (although it's now the #1 means of discovery for clients searching for hair salon services). Social media will allow you to build brand loyalty with your clients, reinforce or recreate your salons brand image, launch and announce effective advertising campaigns for new products, services, and promotions, hire the best talent for your salon, build relationships and engage with other hair industry leaders, establish your own salon as a leading salon in the industry, and so much more.
In 2019 video content will be extremely important. Followers are expecting to see more live video, video advertisements as opposed to static pictures, and lots of behind the scenes videos on Instagram Stories and IGTV. Brands will be able to develop their own channel on Instagram TV (IGTV) that, if done correctly, could act as a brand's own production company, pushing out branded content that could give television networks and Youtube publishing platforms a run for their money. Facebook Live will also grow in popularity as more users will tune into the live broadcasts, giving salons a beneficial edge in reaching new customers by using it to show real-time hair transformations, step-by-step processes, and live behind the scenes happenings while clients are in the chair or getting a particular service done (this rings true for any beauty or aesthetic service).
Additionally, with social media platforms like Instagram, Facebook, and Google, clients can book appointments, message or ask questions of the salon before or after their service (making it easier to build and strengthen customer service relationships), and take advantage of low cost social media marketing and advertising that reaches customers directly where they spend most of their time these days...on their phone, on their social media!
The bottom line is that social media marketing is crucial to any business in today's market, but it's importance for salons and beauty professionals is beyond! So whether you are the salon owner of a high end and established hair salon or a new and up and coming one, your social media reach (and therefore brand reach) could be endless. Social media marketing will allow you to build relevance, a following, and influence that will benefit you day after day, month after month, year after year; and as a salon owner this is the secret to salon success!
For more information on Social Beauty PRO's social media management and marketing for hair salons visit our page here.